Returns Policy

Covers all purchases made on www.peterboroughbanners.co.uk

At Peterborough Banners, we are dedicated to prompt service and reliable print standards. As our items are customised, returns adhere to particular rules. Kindly review this policy before ordering.

1. What Qualifies for a Return?

Returns are accepted in the following cases:

Visible print defects (e.g. blurriness, misaligned text, smudging)
Wrong product type or incorrect dimensions delivered compared to what was ordered
Missing finishing options (such as eyelets, hems, or pole pockets)

2. How to Report a Problem

Please follow the steps below to start a return:

Get in touch within 24 hours of receiving your delivery
Email us at [email protected]
Use your order number as the subject line
Include clear photos taken from at least 2 metres showing the issue

Photographic evidence is necessary for returns. Our team will review each request before approval.

3. If Your Package Arrives Damaged

Should the packaging appear visibly damaged on delivery, do not accept the parcel.

Accepting a damaged parcel means you’ve accepted the item in its current state and voids any return claim for damage.

4. Return Shipping Costs

If your return is approved:

The customer covers return shipping
We recommend using a tracked courier service for safety
Peterborough Banners is not liable for returns lost or damaged in transit
Original delivery charges are non-refundable unless returning due to a confirmed product fault

5. Items That Cannot Be Returned

Returns are not accepted for:

Items reported after 24 hours of receipt
Products with approved artwork that contain spelling or layout errors
Orders affected by courier delays, minor colour variation (within 10–15%), or personal taste
Custom prints meeting specifications but failing to match subjective expectations

We reserve the right to deny any return request not adhering to these guidelines.

6. Return Process & Resolution

After your return is received and checked:

If a fault is confirmed, we’ll offer a replacement or refund based on the issue and your preference
If no issue is detected, the original item will be returned to you, and no refund or replacement will be provided